Local Mercedes-Benz Dealership Wins 2018 Customer Satisfaction Award

Mercedes-Benz of The Woodlands is awarded Dealer Rater

Mercedes-Benz of The Woodlands is awarded Dealer Rater’s 2018 Consumer Satisfaction Award

We are honored to receive this award and will continue to pursue the practices that have gotten us here—namely, our commitment to giving our customers the best, or nothing.

Every year, DealerRater.com recognizes the top 10% of car dealerships in the US and Canada with their Consumer Satisfaction Awards. The Consumer Satisfaction Awards recognize outstanding customer service among new car dealers and pre-owned car dealers. Locally, this award has gone to Mercedes-Benz of the Woodlands for the second year in a row. The awards are based on a Bayesian algorithm called PowerScore™.

PowerScore™ tracks average review ratings and the total number of reviews written about the dealership across multiple categories on the DealerRater.com website. These categories include customer service, quality of work, friendliness, pricing, and overall experience.

Dealers must meet several criteria to be eligible for the award. They must receive a minimum of 25 reviews in a calendar year, receive an average minimum star rating of 4 out of 5 and receive at least one new review per quarter. The service also maintains a “dealership blacklist,” and dealers must stay off the blacklist to remain eligible. Their PowerScore™ must also place them in the top 10% of dealerships.

“We put our customers first, and will continue to do so,” says Nick Pentas. “We are honored to receive this award and will continue to pursue the practices that have gotten us here—namely, our commitment to giving our customers the best, or nothing.”

The program is a compliment to the DealerRating.com “Dealer of the Year” award program. For more information, visit http://www.dealerrater.com or http://www.mbotw.com.


Brenden Santiago

Director of Client Relations

Mercedes-Benz of The Woodlands




Serving The Woodlands area of Houston, TX, Mercedes-Benz of the Woodlands is one of Dream Motor Group’s award-winning dealerships offering a wide range of new and certified pre-owned Mercedes-Benz and Sprinter vehicles. The location also provides world-class service, luxurious amenities and genuine Mercedes-Benz parts, which can be ordered online at http://www.mbotw.com.


Mercedes-Benz USA (MBUSA), headquartered in Atlanta, is responsible for the distribution, marketing, and customer service for all Mercedes-Benz products in the United States. MBUSA offers drivers the most diverse lineup in the luxury segment with 15 model lines ranging from the sporty CLA-Class four-door coupe to the flagship S-Class and the Mercedes-AMG GT R.

MBUSA is also responsible for Mercedes-Benz Vans and smart products in the U.S. More information on MBUSA and its products can be found at http://www.mbusa.com, http://www.mbsprinterusa.com, and http://www.smartusa.com.

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