SkySwitch Announces SMS Directory Bot

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Sallie, the SkySwitch SMS Directory Bot is a smart agent that can enhance business SMS by routing messages to the appropriate person or department.

SkySwitch, provider of the ultimate white label platform for hosted telecom resellers, announced today the successful trial of Sallie the SMS Directory Bot, a new PBX feature that allows users of its Unified Communications platform to interact with customers using business SMS.

The announcement coincides with the presence of SkySwitch at the ITExpo Conference in Ft. Lauderdale, FL, where the company’s President, Eric Hernaez, will host a session entitled, “The Role Bots and AI will Play in Hosted Business Communications” as part of the event’s Service Provider track.

People are relying on text messaging more than ever. In fact 8 out of 10 millennials prefers to send a text message rather than talk on the phone. This presents a challenge for business owners because most business phone lines can not receive SMS messages. And even when a business phone line is enabled with business SMS, it’s often difficult to ensure that an inbound SMS message will get routed to the right person in the company.

According to Jayson Jones, VP of Business Development for SkySwitch, “Sallie the SMS Directory Bot solves this problem by leveraging the power of Artificial Intelligence (AI) to help direct text messages using business SMS to the appropriate person or department within a company. With Sallie on the job, businesses can connect with customers that send SMS messages in an efficient and conversational way. Sallie engages with customers who send SMS messages by intelligently responding with relevant information from the company directory and taking the appropriate actions based on the responses received. Sallie not only makes calls, automatically connecting a customer to the right resource in a company, but can also respond to inquiries about hours of operation, driving directions, or special events, just to name a few of the many possibilities.”

“The SkySwitch mission is to enable white label resellers to compete effectively against the publicly traded business VoIP providers. We do this by providing them with innovative solutions built on a reliable, scalable and geo-redundant service platform. This announcement represents the latest example of our commitment to help resellers stay ahead of the curve. When combined with SkySwitch business SMS, Sallie the Directory Bot will allow SkySwitch resellers to solve tangible problems and win more business,” concluded Jones.

More information can be found at http://www.skyswitch.com/sms-directory-bot-trial/. The SMS Directory Bot feature is available for trial to any SkySwitch reseller, upon request. It is expected to be available for general release before Q3 2018.

About SkySwitch

SkySwitch (http://www.skyswitch.com) is a US-based, next-generation communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

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